Many CAD users, whether they be experienced or complete beginners, have problems at some stage. CAD Bureau Southern have been asked several times for help with these problems and as a result have set up a AutoCAD help service/ AutoCAD Technical Support for subscribers. 

 

2D & 3D AutoCAD help Versions 2004 - 2012 and AutoCAD LT help Versions 2004 - 2012 only. We do not support any type of customisation (due to its nature), AutoLisp, VisualLisp, Active X and Visual Basic. We do not support other CAD packages or other Autodesk products. 

 

If for any reason we cannot answer a query we will refund your account by £2 per query for Bronze packages, £4 for Silver packages and by £6 for Gold & Platinum packages up to a maximum of 50% of the subscription fee or amount payable when cancellation refunds are involved. 

Cancellation rates are charged as follows, Cancellation within the first month of subscription and less than 20% of queries used = 80% refund, 9-11 full months remaining or 20 % of queries used = 60% refund, 6-8 full months remaining or 40% of queries used = 45% refund, 3-5 full months remaining or 60% of queries used = 15% refund, less than 3 full months remaining or 80% of queries used = no refunds. 

 

Unused queries will not be carried over to the next years subscription